Sears in Tulsa, OK Closed now

Reviews about Sears

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  February 17, 2020, by Todd Davis
  It's too bad I can't give a LOWER rating than ONE STAR. I'd give more if I had received accurate and honest information, which I did not. I ordered a refrigerator that should have been delivered the first week of December. I received all the confirmations - email, texts, phone calls - that delivery would be made. Yet, no refrigerator. Called the delivery department and found the fridge hadn't been shipped from the manufacturer. The old fridge was emptied in coolers trying to keep things cool while the new unit cooled down - if it had come. When I called, I was told they'd have to "reorder" the unit. New delivery set for January 8th. I got the email, the computer phone call and I called the delivery department to be sure my unit was in and ready. On Saturday, the delivery department guy said, Yes, it's in, and going coming out Monday the 8th (today). I got the text that my delivery was scheduled for 7:30 AM - 9:30 AM. The unit was for my office which opens at 9:00 AM. I worked through it and was at my office at 7:25 AM, figuring that we'd be one of the first stops for delivery. 10:00 AM, no refrigerator. Called again. Now told the unit was in and would be out on Tuesday. Asked for a supervisor and got disconnected. 12:30 PM - Jumped through the hoops and spoke with Howard, the supervisor. He told me the unit HAD NOT BEEN RECEIVED, but would be out and delivered Tuesday the 9th. I have requested delivery during operating hours. Howard told me he would confirm that and call me back. (I'm still waiting for his call.) Folks, I'm not trying to cry about going in at 7:30 AM. Family was up already, I just had to leave earlier. No real big deal if my unit had been delivered. I'm not whining about not getting my refrigerator, I one that still works. What I am MAD AS ALL GET OUT about is that I can't get a an honest, truthful answer! I have gotten to the point that I will cancel the order if I don't get the unit tomorrow. There are a lot of good places to buy refrigerators! If you need delivery, they'll deliver too. If you can buy from ANYONE ELSE, do that.
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  May 28, 2019, by Robert Famiglietti
  One cashier on the clothing floor. Walked into men's room and was greeted with water heading towards the door from an overflowing toilet. The two star rating represents one for the cashier who was doing the work of three people. The other star is to represent the "After-Christmas" items I lucked into.